Neybor, a Belgian co-living and smart living startup, today announces a technology partnership with Lavanda, the award-winning UK property management software company. Neybor has selected Lavanda’s co-living PMS to help reduce operational complexity and further optimise its resident experience as it now seeks to aggressively scale its footprint across Belgium. The partnership will also see Neybor working closely with Lavanda to shape future product development across the platform.
Founded in 2019, Neybor currently owns and operates a total of 170 units across 15 buildings in Brussels. Its bright and extensively renovated buildings target adults in their late 20s and beyond, and differentiate themselves with their unique sense of community that extends far beyond the confines of the property itself.
Harold Van Scevensteen, Co-Founder, Neybor comments:
“The experience of our residents has always been at the heart of our brand and our strategy. As Neybor now scales, we need a tech partner who can help us understand and solve the operational challenges that come with growth without compromising the experience of our residents in any way. We pride ourselves on the strength of our community, and so set out to find a partner who could enhance this further through the use of proptech.”
“Having run a competitive process, the Lavanda product and team set itself apart by demonstrating a deep understanding of the needs of both residents and operators, overlayed with a vision of how we can partner to better engage and nurture our community. Lavanda’s Customer Journey Builder gives us full control over the resident experience, enabling us to design and test bespoke customer journeys prior to automating them with the platform’s powerful automation toolkit. Residents are additionally able to access key services and amenities via a resident app – for example booking an event, or reporting a maintenance issue. The community manager can then message residents directly via the Lavanda communications hub which also features integrated CRM tools. The entire experience makes sense and flows.”
Frederik Lerche Lerchenborg, CEO, Lavanda comments:
“We are delighted to partner with Neybor, a hugely exciting business at a pivotal phase in its growth trajectory. Our co-living PMS has been designed for exactly this purpose; enabling co-living operators to scale their business without letting increased operational complexity threaten the quality of their resident experience. Our seamless lead-to-lease journey ensures consistency without compromise, whilst intelligent automation drives down management costs, optimising the overall performance of co-living assets.”
Lavanda enables the world’s largest, most innovative residential real estate institutions to reimagine their customer experience and optimise business performance with fully flexible renting. Customers include Greystar, Blackstone, Starwood Capital and JLL amongst many others.