Lavanda General Terms and Conditions for Residential Commercial Agreements
This agreement is dated on the date as per the specific Lavanda Residential Commercial Agreement terms agreed with the Client.
Parties
Party 1 LAVANDA VENTURES LTD a company incorporated and registered in England and Wales with company number 09059982 and whose registered office is at 4th Floor, 100 Fenchurch Street
London EC3M 5JD (the “Provider”)
Party 2 The Client as defined per the detail in the specific Lavanda Residential Commercial Agreement (the “Client”)
These General Terms and Conditions, together with our Information Security Policy, Support Policy, Privacy Policy and any Commercial Agreement govern the relationship between the Client and the Provider.
1. INTERPRETATION
1.1 The following definitions and rules of interpretation apply in this agreement (unless the context requires otherwise):
“Booking” means a written contract for the short term letting of the Property by a Guest.
“Break Fee” means the sum payable to Lavanda for early termination of this Contract in accordance with Schedule 3.
“Business Day” means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
“Client” means the person or company to whom Lavanda is charging the Management Fees and supplying the Services and references to “you” and “your” shall be interpreted accordingly.
“Excluded Services” means the services listed in Schedule 1.
“Business Hours” means 9am to 5pm on a Business Day.
“Guest” means the person(s) or company that is letting the Property.
“Guest Fees” means the total fees payable to the Client by the Guest in respect of the Booking (and which we will collect in our client account on your behalf).
“Hired Items” means fresh bed linen, towels and other items that we will provide as part of the Services.
“Client Fees” means the Guest Fees less our Management Fees and expenses in accordance with Schedule 3.
“Client Profile” means the online description of the Property on a Listing Site and includes photographs of the rooms, details of its location, amenities and calendar availability.
“Lavanda” means Lavanda Ventures Ltd, a company registered in England and Wales with company number 09059982 whose registered address is at The Record Hall Business Centre, 16-16a Baldwin’s Gardens, London, United Kingdom, EC1N 7RJ and whose business is to facilitate short-term rental management arrangements via certain technology platforms and solutions.
“Lavanda Residential Commercial Agreement” the specific client contract – usually named “Lavanda Residential Commercial Agreement” – outlining key terms and conditions that accompany and complete this set of general terms. The terms in this general document will govern the agreement with the Client, unless where specifically written and/or clarified in the specific client contract.
“Home Guarantee” has the meaning given to it in clause 9.3.
“Listing Site” means any website or mobile app which lists properties available for short term lets, including, but not limited to, www.airbnb.co.uk and www.homeaway.co.uk.
“Maintenance Handling Fees” has the meaning given to it in clause 4.3.
“Management Fees” means the fees payable to us by you for our Services in accordance with Schedule 3.
“Property” means each property identified by you in writing where the Guest will stay and to which the Hired Items will be delivered, used and collected.
“Local Property Manager” means a local hospitality partner who Lavanda vets & utilises as an internal provider to carry out operational tasks such as housekeeping, maintenance, guest communications, etc.
“Services” means the services we will provide as set out in clause 4.
“Statement” has the meaning given to it in clause 7.2.
“Works” has the meaning given to it in clause 4.3.
2. CLIENT INTRODUCTIONS
2.1 The Client hereby appoints Lavanda as the sole provider of the Services or similar property management activities in respect of the Property for the duration of this Contract.
2.2 The Client authorises Lavanda’s employees and/or contractors to access the Property at all reasonable times in order to perform the Services.
2.3 Lavanda will endeavour to achieve desirable Guest Fees rates for you in line with seasonality or other spikes in local demand.
2.4 The Client hereby authorises Lavanda as its exclusive agent in respect of the Property for the duration of this Contract to:
2.4.1 negotiate and otherwise conclude Bookings with Guests in your name and on your behalf, without prior reference to you, it being understood that we will not be a party to such contracts and we will not accept any liability arising out of or in connection with such arrangements;
2.4.2 issue invoices and collect payments of the Guest Fees on your behalf in respect of the Bookings; and
2.4.3 create Client Profiles on your behalf or provide us with access to any Client Profile created by you by disclosing your current username and password from time to time to us in writing immediately on request and you hereby consent for us to provide the Property Manager and/or Lavanda with access to your Client Profiles for their internal business purposes. For the avoidance of doubt, upon creation of the Client Profiles ownership of all intellectual property rights and interests contained therein shall vest in Lavanda.
2.4.4 The Client shall not engage with third parties or directly, across their entire portfolio of residential assets owned or operated, in relation to the provision of short-term letting and management of properties on Airbnb, Booking.com, HomeAway, Expedia and similar short-term accommodation booking platforms during the term of this contract.
3. WARRANTIES AND CLIENT RESPONSIBILITIES
3.1 The Client warrants that it has obtained and shall maintain all necessary licences and consents necessary in accordance with applicable laws and regulations to carry out short-term lets of the Property. The Client warrants that it has the right to enter into this Contract and offer the Property for short-term lets, generally and specifically for the dates booked by the Guest.
3.2 The Client warrants that the Property has all valid safety certificates and equipment required by applicable law and local authority regulations at all times. This includes but is not limited to smoke and carbon monoxide alarms and fire extinguishers, the energy performance certificate, the gas safety certificate and the portable appliance testing certificate. If requested, The Client will immediately provide copies of the aforementioned certificates and any other evidence that Lavanda may require.
3.3 The Client will:
3.3.1 co-operate with Lavanda in all matters relating to the Services;
3.3.2 provide to Lavanda in a timely manner all documents, information, items and materials in any form (whether owned by you or third party) that we reasonably require in connection with the Services and ensure that they are accurate and complete in all material respects;
3.3.3 ensure that all furniture and appliances in the Property are in good working order and suitable for the purposes for which they are used and conform to all relevant United Kingdom standards or requirements;
3.3.4 obtain and maintain all necessary licences and consents and comply with all relevant legislation as required to enable us to provide the Services in all cases before the date on which the services are due to start; and
3.3.5 receive any tax or legal advice in relation to all taxes required to be paid (including eg. income tax or VAT). For the avoidance of doubt, Lavanda will pay all Client Fees gross of taxation, i.e. including VAT, to the Client.
3.4 If Lavanda’s performance of our obligations under this Contract is prevented or delayed by any act or omission by you, your agents, subcontractors or employees, then, without prejudice to any other right or remedy we may have, we will be allowed an extension of time to perform our obligations equal to the delay that you have caused.
4. SERVICES
4.1 Subject to the Excluded Services set out in Schedule 1, Lavanda and one of it’s Local Property Managers will carry out the following services in connection with each Booking:
4.1.1 Check-in support:
4.1.1.1 handle all Guest enquiries;
4.1.1.2 manage the Property’s calendar of availability;
4.1.1.3 vet prospective guests and confirm reservations;
4.1.1.4 give the Guest a tour of the Property if meeting the guest in person; and
4.1.1.5 give access to the Property.
4.1.2 Housekeeping:
4.1.2.1 remove all rubbish, plates and cutlery from every room used by the previous Guest at the Property;
4.1.2.2 spray clean all visible surfaces at the Property;
4.1.2.3 clean the bathroom, sink, toilet etc;
4.1.2.4 make up the beds being used by the Guest at the Property;
4.1.2.5 deliver and collect the Hired Items as appropriate;
4.1.2.6 vacuum the carpets and mop the floors in the main rooms at the Property;
4.1.2.7 check whether all electrical equipment and appliances (including light bulbs and television remote controls) at the Property are working;
4.1.2.8 provide welcome drink & treats as a nicety for use by the Guest (subject to availability);
4.1.2.9 check for physical damage to the Property; and
4.1.2.10 carry out a final visual check prior to a Booking to ensure that the Property is ready for the Guest.
4.1.3 Marketing:
4.1.3.1 professionally photograph the interior of the Property for advertising purposes; and
4.1.3.2 market the Property via Listing Sites.
(collectively the “Services”).
4.2 For the avoidance of doubt, Lavanda will not be a party to any contract between The Client and a Listing Site or any other service provider. We cannot provide any advice with respect to such contract and we will not accept any liability arising out of or in connection with such arrangements. The Client may use photographs from the Client Profile for your own purposes unless otherwise notified in writing.
4.3 In the course of providing the Services, Lavanda or one of its Local Property Managers may be required to contract certain third party service providers to maintain or repair the Property (“Works”). By accepting this Contract you authorise us to do this on your behalf, and will indemnify us for any costs incurred. You hereby grant us the right to procure the performance of Works at our discretion up to the value of £250. We will use reasonable endeavours to obtain your consent before commencing any Works costing more than £250 unless the Works are deemed an emergency and are required urgently to protect the Property or the Guests (collectively the “Maintenance Handling Fees”). In the first instance, we will deduct these amounts from Guest Fees before the Client Fees are paid to you (provided that these amounts already exist in the client bank account that we have for the Property).
4.4 The Client must pay the applicable fees as set out in Schedule 3 as required from time to time in connection with the Services.
4.5 The Client must maintain sufficient insurance for the Property and contents belonging to you including specialised cover for short-term rental in accordance with clause 9.3.
5. USE OF HIRED ITEMS
5.1 The Hired Items are only permitted for use by the Guest at the Property and for the purpose for which those Hired Items were designed.
5.2 Hired Items must not be damaged, altered, rented, sold or advertised for rent or sale. The Hired Items shall at all times remain at the Property, until returned at the end of the agreement.
6. PROPERTY AVAILABILITY AND CANCELLATION
6.1 The Client must keep Lavanda informed of the Property’s availability for bookings. Once the Property is listed as available for a given period, The Client must ensure that the Property is available for that period, even after termination of the Contract.
6.2 Failure to ensure that the Property is available may result in The Client being liable for the cost of sourcing suitable alternative accommodation for any Guest that has booked the Property for that period.
6.3 Guest cancellations will be subject to the terms and conditions in place on the platform the Guest has booked on. Cancellations may affect your income and our Management Fees depending on the circumstances.
6.4 The Client will provide Lavanda with at least four sets of keys and access fobs (if applicable) to the Property, or grant us the right to copy up to at least four full sets at your expense. Lavanda will hold one set of keys and an access fob (if applicable) in a secure third-party location near the Property to be used for operational purposes, and may be used to give Guests access to the Property.
7. PAYMENT TERMS
7.1 The Client permits Lavanda to manage the price for letting the Property and to collect the Guest Fees in our client bank account on your behalf.
7.2 Lavanda will issue The Client with a statement (the “Statement”) within 14 days of the end of each calendar month, available via the Lavanda website, specifying the detail of bookings and their financials.
7.3 Within 30 days of the end of each calendar month Lavanda will pay the Client the Guest Fees less the Management Fees (including VAT on Management Fees) and any expenses in satisfaction of the corresponding invoice in arrears. For the avoidance of doubt, the Client shall be solely responsible for the payment of any applicable taxes in respect of the Client Fees.
7.4 Without prejudice to any other right or remedy that we may have, if The Client fails to pay Lavanda any sums due in accordance with clause 7:
7.4.1 you will pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 9.5.1 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%; and
7.4.2 we may suspend all or part of the Services until payment has been made in full.
8. TERMINATION
8.1 This Contract can be terminated by either party giving at least 180 days’ written notice to the other party. Earlier termination will be at Lavanda’s sole discretion and you may be charged a Break Fee in accordance with Schedule 3. For the avoidance of doubt, all existing or confirmed Bookings within the notice period must be honoured. By accepting this Contract you agree to indemnify us against any losses or costs that we incur arising from claims from Guests that have been required to obtain alternative accommodation as a result of your cancellation of a Booking for any reason within the aforementioned notice period.
8.2 Without affecting any other right or remedy available to it, either party may terminate this Contract with immediate effect by giving written notice to the other party if:
8.2.1 the other party commits a material breach of any term of this Contract which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified to do so;
8.2.2 the other party repeatedly breaches any of the terms of this Contract in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Contract;
8.2.3 the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 as if the words “it is proved to the satisfaction of the court” did not appear in sections 123(1)(e) or 123(2) of the Insolvency Act 1986;
8.2.4 the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with any of its creditors;
8.2.5 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party (being a company);
8.2.6 an application is made to court, or an order is made, for the appointment of an administrator, or a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company);
8.2.7 the holder of a qualifying floating charge over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
8.2.8 a person becomes entitled to appoint a receiver over all or any of the assets of the other party or a receiver is appointed over all or any of the assets of the other party;
8.2.9 a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party’s assets and such attachment or process is not discharged within 14 days;
8.2.10 any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 10.2.3 to clause 10.2.9 (inclusive); or
8.2.11 the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.
8.3 On termination of this Contract for whatever reason:
8.3.1 you must immediately pay us all of our outstanding unpaid Management Fees and interest, in respect of Services supplied but for which no invoice has been submitted, we may submit an invoice, which shall be payable immediately on receipt with late payment interest accruing each day at the rate of 4% a year above the Bank of England’s base rate from time to time;
8.3.2 any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect; and
8.3.3 termination of this Contract shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
9. DAMAGE TO PROPERTY
9.1 Lavanda will be responsible for damage to the Property caused by our employees and/or contractors in performing the Services, provided that the events giving rise to the damage are covered by our insurance. We will inform you of these events if, as and when they happen, and we will either arrange for repair or compensation.
9.2 The Client is liable for damage to the Property that is not covered by Lavanda’s insurance policy.
9.3 Lavanda offers an optional bespoke trust and safety service to our customers called the Lavanda Home Guarantee (the “LHG”). This includes features like:
- Enhanced vetting;
- Fraud checks on guest;
- Payments protection;
- Chargeback protection;
- If these fail, the back-up is then free membership of the Guardhog insurance policy (policy document available upon request).
- Lavanda will arrange this service to cover all Bookings for each night that the Property is occupied by the Guest, and charges will be deducted from the Guest Fees in accordance with Schedule 3 (the “Lavanda Home Guarantee”). For the avoidance of doubt, Lavanda will not be a party to such contract and Lavanda will not accept any liability arising out of or in connection with such arrangements.
9.4 The Client must notify Lavanda of any damage to the Property as soon as you become aware of it, and in any event before the subsequent Guest arrives at the Property. You must notify us of damage no later than 2 weeks after the end of the Booking if there is no subsequent Booking.
10. LIMITATION OF LIABILITY
10.1 Nothing in the Contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence and fraud or fraudulent misrepresentation.
10.2 Subject to clause 10.1, our liability to you will be capped at the amount of the Management Fees that we have been paid in respect of the Property in the 12 months preceding the claim.
10.3 Subject to clause 10.1, we will not be liable to you for any consequential or indirect losses, loss of anticipated savings or earnings, loss of or damage to goodwill relating to the provision of the Services or the letting of the Property.
10.4 Subject to clause 10.1, the terms implied by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are hereby excluded.
11. CONFIDENTIALITY
11.1 Each party undertakes that it shall not at any time during this Contract, and for a period of five years after termination of this Contract, disclose to any person any confidential information concerning the business, affairs, clients or suppliers of the other party or of any member of the group to which the other party belongs, except as permitted by clause 11.2. For the purposes of this clause, group means, in relation to a party, that party, any subsidiary or holding company from time to time of that party, and any subsidiary from time to time of a holding company of that party.
11.2 Each party may disclose the other party’s confidential information to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract.Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11; and to the extent that such information is required to be disclosed by law, a court of competent jurisdiction or any governmental or regulatory authority.
11.3 Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under this Contract.
12. GENERAL
12.1 Force Majeure: we will not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of our obligations under the Contract if such delay or failure result from events, circumstances or causes beyond our reasonable control. If we are affected by circumstances beyond our reasonable control we will as soon as reasonably practicable notify you in writing when such circumstances cause a delay or failure in performance and when they cease to do so.
12.2 Assignment: we may at any time assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this agreement.
12.3 Variation: we reserve the right to vary this Contract from time-to-time in line with developments in our business and operation. Any such variation will be published to this updated location on our website or sent to you in writing.
12.4 Waiver: a waiver of any right or remedy under this Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
12.5 Severance: if any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Contract.
12.6 Notices:
12.6.1 Any notice given to a party under or in connection with this Contract shall be in writing and shall be:
12.6.1.1 delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
12.6.1.2 sent by email to Lavanda at the email address of the Client’s account manager, or to The Client at the email address that you provide to us in writing.
12.6.2 Any notice shall be deemed to have been received:
12.6.2.1 if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address or if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service; or
12.6.2.2 if sent by email, at the time of transmission, or, if this time falls outside Business Hours in the place of receipt, when Business Hours resume.
13. GOVERNING LAW AND JURISDICTION
13.1 This Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.
13.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
Schedule 1 – Excluded Services
We will not provide the following services:
1.1. Window washing;
1.2. Washing walls;
1.3. Furniture treatment;
1.4. Carpet treatment or deep cleaning;
1.5. Cleaning of communal or outside areas;
1.6. Cleaning of exterior windows;
1.7. Animal waste removal;
1.8. Gardening & garden shed cleaning;
1.9. Garden and/or patio cleaning;
1.10. Mould and/or bio-hazardous substance removal;
1.11. Industrial cleaning;
1.12. The lifting of heavy furniture;
1.13. Cleaning surfaces above arms reach;
1.14. Cleaning of heavily soiled areas;
1.15. Extermination (insects etc.);
1.16. Yard work or garage cleaning;
1.17. Deep oven cleaning; and
1.18. Cleaning of items that appear to be broken or are likely to break during cleaning.
Schedule 2 – Hired Items
- Will provide the following Hired Items once at the start of the Booking:
1.1. 1 clean and ironed sheet per bed;
1.2. 1 duvet cover per bed;
1.3. 1 bath towels per Guest;
1.4. 1 hand towel per bathroom;
1.5. 1 bath mat per bathroom;
1.6. 2 face towels per guest;
1.7. 1 tea towel; and
1.8. An appropriate number of pillow cases.
- For the avoidance of doubt, we will not provide and require you to make available the following items:
2.1. Mattresses (and mattress toppers);
2.2. Duvets; and
2.3. Pillows.
Schedule 3 – Fees
By accepting this Contract you acknowledge and accept that following fees may be charged:
CHARGE | AMOUNT | DETAILS |
Management Fees | Detailed in the Specific Residential Commercial Agreement | This fee includes the provision of all of our Services as the Property Manager. |
On-boarding Fee | £250 (including VAT) | We charge a one-time on-boarding fee (deducted from your first payment of Guest Fees) to cover the following costs: – initial Guest ready clean; – interior stylist; – professional photography; – inventory collection; – multichannel account set-up; and – dynamic pricing set-up. Note that you are liable to pay the full On-boarding Fee upfront if either we do not receive any availability four weeks from the start date in this Contract, or if the on-boarding session is cancelled within 24 hours of its scheduled time. Lavanda retains perpetual ownership of the photography, but you may use copies for your own purposes in accordance with clause 4.2. |
Lavanda Home Guarantee | £4 per night booked (including VAT) | Lavanda offers an optional bespoke trust and safety service to our Residential product customers called the Lavanda Home Guarantee (the “LHG”). Customers pay £4 a night for this service and it includes features like: – Enhanced vetting; – Fraud checks on guest; – Payments protection; – Chargeback protection; If these fail, the back-up is then free membership of the Guardhog insurance policy (policy document available upon request). The insurance policy itself is provided by GUARDHOG, who are given their capacity by UKG/Munich Re (Great Lakes Insurance SE). The Property is automatically covered for every night that a paying Guest stays at the Property. In the unlikely event of any claim being made, Guardhog will take care of everything from the gathering of evidence to the submission of the claim and the resulting pay-out – with support throughout by Lavanda. The Guardhog insurance cover includes the following: – Buildings: the amount insured is up to £1,000,000, with an excess charge of £250 and a minimum claim requirement of £1,000. Any property that we on-board is required to have existing buildings insurance in place. This insurance covers damage to fixtures within the unit such as baths, sinks, walls, etc. – Contents: the amount insured is up to £100,000 with an excess charge of £250 and a minimum claim requirement of £1,000. This insurance covers damage to items brought into the unit such as sofas, tables, beds, lights, etc. – Public Liability: the amount insured is up to £2,000,000 with an excess charge of £250. – Homesharing Liability: the amount insured is up to £2,000,000 with an excess charge of £250. This is used if a guest ever causes damage outside the individual unit and repairs are needed to the building itself or other units. |
Booking Platform Fee | Variable by platform (from 3.6%) | This is the fee charged by the Listing Sites (booking platforms) in order to advertise your Property on the short-term rental market. These Listing Sites include but are not limited to Booking.com, Expedia, HomeAway and Airbnb. |
Maintenance Handling Fees | The greater of either 20% of the total cost of the job, or a minimum fee of £20 (inclusive of VAT) | The handling fees will be charged on top of the cost of any maintenance, repairs or other services managed by the Property Manager. By appointing us, you permit us to authorise any works up to a maximum value of £250 without your prior consent in order to maintain an acceptable hospitality experience for the Guest and avoid any refunds or penalties as a result of negatively impacting guest stays. Any amounts over and above £250 will be agreed with you in advance. You also permit us to authorise emergency maintenance works without your prior consent where, at our sole discretion, it is deemed necessary either to protect the Property from further damage (e.g. in the case of a leak), or when the impact will mean that the Guest cannot reasonably stay at the Property (e.g. no hot water, broken lock on an outside door, or clothes are stuck in washing machine and they need to leave). If the internet goes down at the Property and cannot be restarted remotely, we will put into place temporary internet without your prior approval and will charge such costs to you. This is in order to protect the rental income and avoid Guest claims for refunds on this basis. Light bulbs will be bought and installed as needed without your prior approval, and will be charged without a handling or installation fee if the light bulb can be reasonably accessed. If inaccessible then speciality installation may be needed which may incur a charge. |
Housekeeping Fee |
| Housekeeping fees are charged directly to the Guest when staying at the Property, and will vary by bedroom size, location and time. If you have specific housekeeping requests, please contact us for further information on whether these requests can be met and whether any relevant charges apply. |
Other Fees |
| We reserve the right to charge additional delivery charges in instances where you require us to perform additional deliveries (further to those deliveries already agreed between us), or to deliver to additional or alternative delivery addresses and in the instance of special public holidays and circumstances that raise our delivery costs for reasons beyond our control. Giving access to the Property outside of our normal hosting activities (e.g. for a Client organised decorator) is charged at £25. If you require waiting at the Property, for example, waiting for an internet engineer slot, we can do this for £25 per hour. In the unlikely event, that any of our linen or items that we own at the Property are stolen, lost or damaged through obvious negligence, charges may apply. This fee will be reclaimed from the Guest or Client as appropriate to whoever caused the loss or damage. |
Break Fee | £250 (including VAT) | You may, at our sole discretion, be required to pay a fee in the amount of £250 for early termination of this Contract to take account of the Services that have been provided up to the effective date of termination. |
