Modern property management, connected.

Core capabilities

• Multichannel distribution

  Advertise inventory across multiple channels and OTAs. Manage your listings in one place, keeping availability and pricing in sync.

• Integrated CRM

  Optimise your marketing funnel. Track every enquiry, manage leads and move prospects through the leasing journey.

• Marketing automation

  Reduce manual work with automated communications and marketing workflows that drive conversion.

• Portfolio marketing performance

  Monitor campaign performance and optimise marketing spend across your portfolio.

• Direct booking website

  Reduce your cost of acquisition with a branded direct booking experience powered by OpenPMS.

Core capabilities

• Lead-to-booking pipeline

  Track every enquiry from New to Closed won in the built-in CRM, add notes, link contacts, and convert an accepted offer straight into a confirmed booking.

• Offers & online applications

  Build an offer with accommodation and application requirements. The prospect completes the application in the Resident Portal: chooses signatories, accepts terms, submits.

• E-signed tenancy agreements

  Generate, send, resend and void tenancy agreements through e-signatures. Handle several agreements on one booking and track signing status from a checklist.

• Pricing calendar & rate control

  Set nightly and monthly rates by unit type and date range, and increase, decrease or fix them in bulk. Connect a pricing tool such as PriceLabs to update nightly rates automatically.

• Instalment plans & down payments

  Offer payment plan templates per product group so guests choose how to pay at booking. Take a down payment from the offer, and change a plan on a live booking without losing paid invoices.

Core capabilities

• One inbox for every conversation

  Read, reply, assign, snooze and archive guest conversations in one place. Saved replies, Q&A and procedures keep answers fast and consistent.

• Check-in & check-out

  Record arrivals and departures from the booking or from the Real-Time Ops Dashboard. Set check-in and check-out times per booking, and house rules, stay limits and minimum age per building or unit type.

• Resident self-service

  Residents apply and sign online in the Resident Portal. Further customise your experience by integrating a third party resident app of your choosing, with tickets raised and tracked in OpenPMS along with all associated invoices and payments.

• Documents in the resident's language

  Invoices, receipts, credit notes and charge notes download as PDFs in English, Spanish, French or Portuguese. Tenancy agreements and their signing status sit on the booking.

• Optional services & add-ons

  Sell and report on optional services per booking, from parking to bedding packs, and record agreed discounts against the right ledger codes.

Core capabilities

• Tickets for maintenance & requests

  Raise, assign and track operational tickets with sub-tasks, photos, watchers and comments. @mention a colleague and they get notified, then resolve and close.

• Auto-create tasks

  OpenPMS automatically generates cleaning and check-in tasks from booking and calendar events. Teams work from a real-time dashboard view, and can attach photos or video as proof of completed tasks.

• Multi-calendar for the whole building

  See every unit and every booking on one calendar. Lock a booking to its unit, or block a unit for maintenance, all from the same view.

• Inventory built for scale

  Model buildings, unit types and units for your entire portfolio, down to the most granular level. Track onboarding, active and inactive status and channel connection for every unit.

• Real-time ops dashboard

  Arrivals, active stays and departures for today, with search and modules your team can add, move and share.

Core capabilities

• Automated invoicing

  Invoices draft themselves from the booking and issue automatically on their due date.

• Direct debits & payments

  Collect recurring rent by SEPA direct debit mandate. Connect multiple payment solutions and choose which account each building or channel listing uses.

• Total visibility & control

  Down payments, deposits, instalment plans, card payments, payment links, manual receipts, refunds and reversals, all reconciled and allocated in one ledger.

• A ledger your accountants recognise

  Every invoice and receipt line carries a general ledger code and tax code that map to your chart of accounts. Open and close accounting periods, run month end, and reconcile against your ERP from exports.

• Finance reporting built in

  Month-end report with OTA payouts, VAT report by post month and code, monthly revenue by building, financial statements, gross potential rent, security deposits and down payments.

Core capabilities

• Live KPI dashboards

  Build live dashboards from occupancy, revenue and booking modules, then save and share them with the team.

• Reporting library

  A catalogue of finance, sales & marketing and operations reports are preconfigured in Lavanda Analytics. Search, filter and pin favourites to download the data.

• Sales pipeline, from enquiry to signed booking

  Leads, lead conversion, bookings by status and platform, booking window, length of stay, and a weekly sales and marketing performance report.

• Operations reports

  Tasks due by category with estimated hours and urgency, plus a ticket queue with open counts and average time to resolve.